Privacy Policy

1. Introduction

TrueGlow is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms
• Subscribe to our newsletter
• Make inquiries about our products
• Communicate with us via email or phone

This information may include your name, email address, phone number, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Send you information about our products and services
• Improve our website and user experience
• Analyze website usage and trends
• Comply with legal obligations
• Prevent fraudulent activity and enhance security

4. Legal Basis for Processing (UK GDPR)

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific purposes
• Legitimate Interests: To operate and improve our business
• Legal Obligation: To comply with applicable laws and regulations

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our website and business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

8. Your Rights (UK GDPR)

Under UK data protection law, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. We ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

11. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

TrueGlow
45 Friar Lane, Leicester LE1 5RB
United Kingdom
Phone: +44 116 975 8214
Email: [email protected]